microsoft authenticator app not working on new phoneelements of creativity and innovation

you must make sure you don't have a personal Microsoft account already set up in the authenticator app on the new device.. Unlock your phone, tap "Approve", and you're in. Release the side button and hold down the Digital Crown to force quit the active app. This was done by Microsoft to save you the … With phone sign-in, we're shifting the security burden from your memory to your device. Click next until a QR code is shown. This fixes matt's issue immediately, though I'm not sure if it will address the issue Panoz has. If you cannot access your account via browser, please contact your Office 365 admin and disable MFA for you and remove the lost device. After you finished installing the Microsoft Authenticator app on your phone, click Next on your computer. I've tried doing it through password, text code, and working with the help desk, and tech support, but no luck on any count. Choose Microsoft Authenticator - notification from the list of available methods. Currently, a device can only be registered in a single tenant. When I get a notification on my laptop for example and it says check the Microsoft authenticator app to log in, the authentication only gets sent to my old phone. Microsoft authenticator app doesn't work on my new phone. Microsoft authenticator app is not working on my new phone I had Microsoft teams in my job and I logged on using the Authenticator app on my work mobile. So now with the new phone, when I try to login with an alternative method, I only get the option to write a code from the SMS sent to my phone. - Google Services check in manifest that cannot be bypassed. "Oh great, this new authenticator app says it works with my apple watch! If you don’t remove your account from the previous phone, the backup will be replaced by the new phone data meaning … I cannot seem to resolve this issue. "All an attacker would need … Select Authenticator app and click Add. Click on All Devices from the top bar and select the old iPhone with the Microsoft Authenticator app. Just add your account to the Android or iOS Microsoft Authenticator app, then enter your username as usual when signing in somewhere new. When important events—such as a password change—happen on your personal Microsoft account, Microsoft Authenticator … Then use your phone to read the QR Code that it produces. 7. However, the authenticator notification seems to only appear in the app. Turns out that was a big old lie. OR. 3. What are my options? So in their example, if you are trying recover personal … There are 2 other secondary email accounts on this MS account, but both of them have been closed. Please let me know if you know what I can do. 8. I did not have to reauthenticate, and I was able to use it again to login to onedrive on PC. Use simple, fast, and highly secure two-factor authentication across apps. 1. Enter that code into the code entry form below the QR code in the browser. If you cannot access one of the methods to receive the verification code, use an alternate method. if you still have your old phone, login to your service, disable 2FA for that old phone, and on your new phone, install an authenticator app and add your account there (which is what @KimmiErwin was writing above, when mentioning "disconnect the authenticator app from all the accounts first") The Phone app works fine, the functionality of the phone app is great. Next, you’ll need to install Microsoft Authenticator on your new phone. The default method used for sign-in changes to the Microsoft … Tap the + > Work or school account. I had installed this authenticator app on my old phone and was able to access it then. Click on + Add method button to add an authentication method. Please open the Microsoft Authenticator app to respond." . The Authenticator app uses a strong authentication token to request a 256-bit key from an internal Microsoft account key service. Microsoft authenticator app doesn't work on my new phone. Don’t set up any accounts using Microsoft Authenticator until after you’ve used the Recovery tool because it will overwrite matching site accounts. Install Authenticator App I have lost my phone with the authenticator app on it. Open | Phone. Verification method did not work. Authenticator App not working properly after reinstall. Huawei P40 Pro. And voila! Install the Microsoft Authenticator app from the app store on your new phone. The Microsoft Authenticator app is an effective way to use two-factor authentication to help you sign into websites that require a Microsoft Account. I am having trouble with my Authenticator App. However, fortunately, there are some easy fixes to this issue. I have contacted Microsoft help via the phone with no successful resolution and they recommended this forum. Hold down the side button until the Shutdown screen appears. Thanks. 1. The Microsoft Authenticator no longer shows the associated accounts. Revalidate on the New and Remove From the Old This a article applies to iOS devices running version 5.7.0 and later and Android devices running version 6.6.0 and later. Instead of entering your password, you'll get a notification on your phone. Register your new phone, here: https://aka.ms/mysecurityinfo When the Google authenticator codes are not working, you will not be able to login into various accounts where 2FA is enabled. What I've tried: - removing / adding the account. I've moved on to be self-employed and no longer have access to this phone. Microsoft will need to verify your identity, you can use any option to verify. Just make sure you have the phone number of the last phone your authenticator app was installed on (this applies even if it's the same phone) as a means of verification. In this video, you’ll learn how to re-register a new phone using the Microsoft Authenticator app. All supported accounts automatically sync to the Watch. Now I have a new phone but I can not access to IG, FB, Outlook because it ask me the autentication code. Microsoft Authenticator app has stopped displaying the approve/deny message. Now I can approve signing in with a touch of my wrist!" In order for you to install the Outlook mobile app you need: A mobile device that meets the minimum requirements for the app. Sometimes your work or school might ask you to install the Microsoft Authenticator when accessing certain files, emails, or apps. Under "How to receive codes" -> "Mobile application" select "Move to a different phone" and select phone type. If you're not using the Microsoft Authenticator app, select the Authenticator app or hardware token option. Notes: iPhone users may have to enable the camera in Settings in order to scan. I need to get it to my new phone. Microsoft team is working on laptop but all of sudden it stopped working on iPhone I am using Microsoft’s Authenticator but it’s redirecting me again into song in page and saying “sign in error” please try again M really frustrated with this app Please help me Manoj IPhone "Erase All Content and Settings" 2. Select “Set up Authenticator app” and you get taken to. Check if notification through a mobile app is enabled or disabled. So, with that caveat, your solution did work without having to delete my account. Force quit the Microsoft Authenticator phone app and open it again on your iPhone. Select Authenticator app and click Add. This is not exactly the most elegant authentication solution I have ever seen. When I get a notification on my laptop for example and it says check the Microsoft authenticator app to log in, the authentication only gets sent to my old phone. The Microsoft Authenticator app backs up your account credentials and related app settings, such as the order of your accounts, to the cloud. I had Microsoft Authenticator running the 2fa for two other sites (not Microsoft related). Select Confirm. In summary I can’t login to my MS account, by using any of the prescribed methods. Check if the verification codes in the app are working when notification doesn't. If you can't use your phone camera, you'll have to manually enter the 9 digit code and the URL. Force quit the companion app on your Apple Watch. Tap on Restore from backup. Galaxy S20 Series. For the past few months, I have mostly been logging in to my Microsoft account using the authenticator app (from my old phone), so I do not remember the password. Restore IPhone … The Microsoft Authenticator app on Apple Watch supports Microsoft personal, work, and school accounts that are set up with push notifications. Added required account in outlook App. 11. Currently on my S20 Ultra I get the message, have to unlock the phone, find and open the message then approve. Uninstall the Microsoft Authenticator and utilize a different OTP code generator or MFA verification method. To use the Recovery tool, open Microsoft Authenticator on your new phone, and then click “Begin Recovery.” You’ll be asked to sign in to the Microsoft account you used for the backup on your old phone. In this video, you’ll learn how to re-register a new phone using the Microsoft Authenticator app. Microsoft Authenticator app has stopped displaying the approve/deny message. I interpret the sentence to mean (my additions in italics):. Change your verification option which is set to Notify me through app to either Call my authentication phone or Text code to my authentication phone> After performing the full setup, change back to Notify me through app and check the outcome. Install the Microsoft Authenticator app from the app store on your new phone. Back up and recover account credentials in the Authenticator app. 2. Check if your devices get notifications when the app is open or closed. To test drive the app, upgrade to Microsoft Authenticator v. 6.0.0+ on your phone when it becomes available to you. I am experiencing a similar issue. Click the three dots in … Thanks. This does not wipe your device. Use your phone to scan the QR square that is on your computer screen. You will need to register your device to your organization through the app and add your work or school account. I changed my authenticator settings to remove app lock. How to Move Microsoft Authenticator to a New PhoneTurn on the Backup Option on Your Old Phone. If you need to recover your accounts on a new phone, you’ll have to turn on the backup option on your ...Using the Recovery Option on Your New Phone. Next, you’ll need to install Microsoft Authenticator on your new phone. ...Revalidate on the New and Remove From the Old. Some accounts will require you to revalidate, either by signing in to those accounts or scanning a QR code. Never again will I buy a phone without booloader unlock. 3. Howdy folks, I'm excited to share with you that starting today, we will help you have more confidence and visibility into your personal Microsoft account activities by giving you security notifications delivered in the Microsoft Authenticator app.. Choose Set up Authenticator app and it will open a pop-up box with QR code so that you can configure the app on your new device." The issue is when I try to go to additional security verifications it again shows the message "We've sent a notification to your mobile device. If the iPhone doesn’t exist in the devices list, then it’s already removed from your account, so you don’t need to do anything, just skip the rest of this section and continue to the recovery section of the guide. Remove Microsoft Authenticator entry from the list. I need to get it to my new phone. Open the Microsoft Authenticator companion app on your Watch. One prerequisite is that the device on which the Microsoft Authenticator app is installed must be registered within the Azure AD tenant to an individual user. addx972. Open the Microsoft Authenticator app. After you finished installing the Microsoft Authenticator app on your phone, click Next on your computer. Log in with your Microsoft account credentials in the Microsoft Authenticator app. This should be your first prompt upon opening the app for the first time. ...After a successful login, you have to authenticate the sign in with a code. You can have it send via text, email, or another method.That’s it! Once you input the code, the app is linked to your Microsoft account and you use it for no-password sign-ins. ... Check if your devices get notifications when the app is open or closed. I cannot log in. Install the app. This limit means that only one work or school account in the Microsoft Authenticator app can be enabled for phone sign-in. There is no help available anywhere, and there seems to be no way to "reset" this security information. If the user can’t access the Office 365 in the browser, we request to remove your previous activate device from the Office 365 admin portal and disable MFA for the problematic user account. Download any free authenticator app on your phone from Google Play or App store. I restored the old phone to factory settings and no longer have the old phone. The user starts the backup process by clicking on the menu, going to settings, and enabling backup. Choose Set up Authenticator app and it will open a pop-up box with QR code so that you can configure the app on your new device." The issue is when I try to go to additional security verifications it again shows the message "We've sent a notification to your mobile device. Download Microsoft Authenticator. That should fire up the Authenticator app on your phone, with a code displayed. 6. Microsoft authenticator app is not working on my new phone I had Microsoft teams in my job and I logged on using the Authenticator app on my work mobile. I have set up Microsoft Authenticator on my new phone and I am unable to add my college account as during the QR code scan, it says the QR code is not valid which I scanned from Microsoft support page. Remove Authenticator App(NOTE: need to re-add all accounts to Authenticator after step 3) 2. Add a method, and choose Authenticator App from the dropdown. If you're having trouble completing the set up of a new Authenticator: Check your device's internet connection Make sure you have enough free space on your device Uninstall the app, restart your phone, then reinstall the Authenticator Clear the Authenticator's Data and Cache from your device's app manager, restart the app, and try again 3. Open the Microsoft Authenticator app on your phone. I can't install the Outlook app. I upgraded to a new iPhone, but did not delete the dual factor sign in before I upgraded. As it turns out, in addition to the time correction for code setting, the problem can also be caused when the time and date on your phone itself is not correct. Open | Phone. My MS Authenticator app does not show any 6 digit one-time-tokens. Microsoft Authenticator also supports cert-based authentication by issuing a certificate on your device. Use the Register Device function within Microsoft Authenticator to register the phone with Azure AD. Click on + Add method button to add an authentication method. I do not have any experience working with Authenticator, but I do have extensive experience in deciphering ambiguously written text. After backup is completed, you'll see a message saying it was successful. Trying to add the authenicator app to the apple watch however is an entirely different story. "One of my clients had an iPhone 4 and was using Microsoft Authenticator," Turner said, indicating another authenticator app. In it’s settings, you can add an account for the app as a backup account in case you lose your phone or switch it. Check if the verification codes in the app are working when notification doesn't. I have a new phone and didn't back it up or save any details. For example, if you cannot receive voice messages on your phone, you can use the text message method or the authenticator app. Had same issue while adding account in Outlook App, followed the below steps as workaround until Microsoft provide any solution. Now move over to working on your phone and open the Microsoft Authenticator app on the new phone (shown with the existing authenticator accounts blacked out) 7. On iPhone, tap on your Microsoft email account. Choose Set up Authenticator app and it will open a pop-up box with QR code so that you can configure the app on your new device. This means you can’t have two phones running your Microsoft Authenticator account like it is for some of the other authenticator apps. Comment. So when I am logging in to Office 365, it is asking me for the code being displayed on my Authenticator app, and it just isn't working because I'm not logged in to it on my new phone. Check if notification through a mobile app is enabled or disabled. The app works like a charm for any new account I would add, but isn't working with the previous one anymore. It shows 8 digit one time passwords. On your new phone. 10. It doesn’t even allow me to link this hotmail account to a new authenticator app that I have downloaded on my new phone (same problem as above). (The Google Authenticator that was also on the phone still shows the accounts for the other 2fa services for different websites after the backup restore, by the way). If you have an old Authenticator App listed in your sign in methods, remove it from the list. Try it out. Upon restoring the phone from backup, the Microsoft Authenticator no longer showed the accounts, therefore I cannot log in to my two money accounts. Download it from the Google Play for Android or the Apple App Store for iPhone. 30-03-2020 05:57 PM in. The app receives this key and a retrieval id (Key ID) from the key service. Go to the authenticator app, expand the settings and click "Add Account" Choose "Work or school account" Scan the QR code on the screen. Close. Senior Member. I've moved on to be self-employed and no longer have access to this phone. 5. Also, my MS Authenticator does not receive any notifications. Tap on OK to continue. I uninstalled the authenticator app a while back, and needed it back so installed it on the same phone again. Remove Microsoft Authenticator entry from the list. Learn how to delete or remove phone partnerships using Outlook on the web: Fix email sync issues or remove a device from your Outlook on the web mailbox. Microsoft Authenticator will never work on Huawei phones due to 2 things: - Mandatory GCM for push notifications. microsoft-authenticator azure-ad-multi-factor-authentication. 9. Your accounts will then automatically be added to Microsoft Authenticator on your new one. #4. Choose Set up Authenticator app and it will open a pop-up box with QR code so that you can configure the app on your new device. Currently, it is asking for a code from the app in order to log into the app, however, you cannot get a code from the app, unless you're already logged into the app. Jul 10, 2021. Hi - On my previous phones the Microsoft Authenticator app would pop-up a window so I could approve (or not) my sign-in. If your codes still aren't working, or the cases above don't apply to you, you can follow the instructions below for the 3 authenticator apps we support. Register your new phone, here: https://aka.ms/mysecurityinfo Answer (1 of 15): Nothing; if you have setup a backup account on Microsoft Authenticator. Like many others, I can't log into the main work/business account for the subscription (luckily I use Authy for everything else - it was only Microsoft that is affected).
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